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What Are the Most Important Features You Should Look for When Comparing...
Tracking your reviews provides you with an unfiltered look at what your customers are saying about your business. That gives you actionable insights into where you’re exceling — and, more importantly,...
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How to Put Online Reviews to Work for Your Business this Year
It goes without saying that positive ratings and reviews are beneficial for your business. In fact, new data from the SEO platform BrightLocal shows that almost 100% of consumers — a whopping 98% of...
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Three Quarters of Consumers Are Willing to Change Negative Reviews — But Only...
If you’re a regular reader of our blog, you might have caught our recent post covering the 2023 edition of BrightLocal’s Local Consumer Review Survey, where we went over some key statistics the...
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Can You Edit Your Response to a Business Review on Google, Facebook, or Yelp?
Maintaining an outstanding online reputation is crucial for businesses, especially in today’s digital age. Online reviews play a significant role in shaping a company’s image — and knowing how to...
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3 Reasons Why Business Owners Shouldn’t Be Afraid of Bad Reviews
Negative reviews can be daunting when you’re a business owner, especially when you’ve poured your heart and soul into building your brand for years. However, it’s essential to understand that bad...
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Is it Better to Use AI-Generated or Human-Powered Review Responses? 5 Factors...
You already know that it’s crucial for businesses to respond to customer reviews. As we’ve explored in our blog over the years, responding to reviews has benefits like: Improving your customer service...
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5 Ways Responding to Customer Reviews Boosts Your Home Services Business
The home service industry is growing at a rapid pace, with researchers predicting that the global market will grow by 18.91% annually from 2019 through 2026. For home service businesses like house...
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3 Consumer Trends Affecting the World of Online Reviews
When it comes to technology, only one thing remains constant: change. As a business owner, you need to keep your finger on the pulse of those changes, or you risk falling out of touch with your own...
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9 Ways to Respond to Customer Reviews Faster
Online reviews have enormous influence over your brand’s reputation – and, in turn, over its success. Responding to reviews helps you increase customer satisfaction, encourage new customers to trust...
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Stay Ahead of These 3 Consumer Trends for 2024 with an Updated Review...
With 2023 drawing to a close and inflation continuing to rise, economists expect spending to slow. As another year begins and the cost of living increases, many businesses are facing tough economic...
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